Why they are important

As Uber simply puts it, “your rating can help you understand what your customers think of you”, but it’s so much more than that. A higher Uber Eats rating can lead to consistent, high-paying work while a low enough rating can lead to a lack of work, or worse, as we’ll explore in-depth below.

First, how do Uber Eats ratings work?

Restaurant staff and delivery customers can rate you with a thumbs up or a thumbs down and can offer feedback to help shape and improve your future delivery performance. You receive a rating from the restaurant and customer at the very end of each delivery trip.

A delivery rider’s overall rating is based on their last 500 ratings from restaurant staff and delivery customers. If you haven’t yet completed 500 deliveries, your average rating will be based on the number of deliveries you have done.

You’ll often find that your average rating will vary over the course of your first few days on the job because there are fewer available trips to calculate an accurate average.

Every city has its own minimum delivery rating. If your rating ever starts to approach this minimum, Uber Eats will usually contact you via email with useful tips and information to help you improve your delivery performance and get you back on the right track.

If you persistently receive low ratings, you risk being deactivated from the Uber Eats app which means no delivery work for you until you are able to re-activate your account again (if you are able to do so).

If Uber Eats rating deactivation occurs, you can find out if you are able to re-activate your account by contacting Uber Eats directly.

The higher your rating, the more delivery work you’ll acquire which is why it’s essential to ensure your average rating is as high as possible.

How to find your delivery rating

Your overall average rating can be found in the UberEats app. You’ll need to log in to your account if you’re not already, tap your profile picture in the menu and then tap the rating directly below your name to find your overall rating.

How to improve your delivery rating

Here are some useful tips to help you improve your delivery rating:

  • Be respectful to restaurant staff and delivery customers
  • Be polite, professional and friendly
  • Follow any specific delivery instructions provided
  • Before leaving the restaurant with the order, verify with them that the order includes everything the customer requested (you shouldn’t have to open or look in the bag)
  • Dress appropriately
  • Always be on time
  • Be communicative with the customer (eg. updating them with your location)

These simple yet essential tips will help you improve your delivery performance, increase customer and restaurant satisfaction, and in turn, improve your average rating.

Delivery motorbike or scooter insurance

Being able to offer top-notch customer service in order to help improve your rating is as important as ensuring you have the right cover to continue your delivery career. Thankfully, we offer a range of specialist insurance policies including delivery rider insurance, perfect for fast food delivery riders. 

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