Stay calm, keep safe
Many motorists who have been involved in an accident are unsure what to do next,
this maybe because you're in shock or a state of panic, but its important to try and remain calm.
If yourself or anyone else involved in the accident are hurt, call 999 and seek emergency assistance.
In the event of an accident
Don't admit responsibility
For expert help, call us as soon as possible. We'll investigate who caused the accident, so it's important that you don't take responsibility for it, even if you think it was your fault.
Take down the details
Get as much 'on the spot' information as possible, including the name and contact details of the other driver(s), their vehicle registration number and insurance details (including policy number where possible).
Were there any witnesses?
If so try to obtain names, addresses and contact numbers.
Is anyone hurt?
If anyone has been injured in the accident, call the emergency services immediately on 999.
Call us ASAP
As soon as it is possible, please ensure you phone our 24hr Claim Line on 0333 200 4605.
Lines are open 24 hours a day, every day.