Terms and Conditions

We aim to provide you with a quotation based on the information you have provided to us. It is essential that all information and answers are true and accurate and that you disclose all relevant facts, otherwise any quote obtained and insurance arranged may be invalid.

Before arranging a policy, it is crucial to check that all the information supplied is accurate and complete. You will be sent a Statement of Fact/Proposal form for checking. If any information supplied by you is not correct, it is your responsibility to identify and correct the mistake. If your insurance is invalid, any claim may not be paid and you could be liable for any third party costs in the event of an accident.

It is also important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply, especially any excess and security requirements. If you have any doubt whether further information is required to be disclosed, or if you have any other query regarding a quote, please contact us before you arrange cover.

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

If a password is used, you must treat this as confidential, and you must not disclose it to any third party. We have the right to disable any password at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for the security of the computer you use and of access to it.

This website is intended for use of UK residents only. These terms and conditions shall be governed by and interpreted in accordance with the Laws of England and Wales.

We try to ensure the information on our website is accurate and up-to-date. However, we can accept no liability for any errors or omissions. We reserve the right to add, amend or delete content from the website at any time. Please note this website is for use only by individuals or businesses in relation to their own insurances. We reserve the right to take legal action against any person or company who uses our website and/or services for commercial use or in any other unauthorised manner, including (but not limited to) breach of copyright, processing multiple quotes for other customers or companies, and other organisations checking prices.

Our callback services are available during our normal opening times – you may still book one out of hours, we just won’t get back to you until the next working day. Although we will try our best to ring you at the requested slot, we cannot guarantee this (depending on call volumes, internal problems etc). If your query is urgent, we would recommend that you contact us via another method.

If we are having any difficulties, we will contact you at the next available chance or via email, at your provided email address.

If your callback is booked for an evening slot, there is a chance that you will not receive a call from us until the next working day (Again this depends on call volumes and other scenarios).

Recommend a friend scheme

• If you’ve been a Lexham Customer for over 3 months you can ‘recommend a friend’ and NOW earn £25 if they take out a policy with us*. If you have been with us under 3 months you can still earn money but it will be our old referral rate of £10 instead.
  *You will be paid the referral money once your friends policy is 3 months old.

Twitter Giveaway Competitions

How to enter: Follow us @LexhamInsurance in some but not all cases RT or Tweet our Giveaway Tweet / Promotion Tweet maybe be required.

• No purchase necessary.
• The prize is non-transferable and there are no cash alternatives.
• Please see individual competition posts for exact end dates of competition/s.
• The winner/s will be selected at random from all entrants; the winner/s will then be contacted via a direct message on twitter. The winner/s will have 6 days to respond with required details in order for the prize to be sent. Please note for the Cycle Show Tickets Competition winners will need to repond within 48 hours in order to claim prize. If no reply is received within that time period, we reserve the right to withdraw the prize entitlement and award the prize to another person. The Promoter has no responsibility to anyone who has not responded within the allocated time period.
• Where applicable we will make every effort to offer the winner/s the chance of having their preferred size and/or colour, however, this is subject to availability.
• All decisions are final and no correspondence will be entered into. Lexham Insurance Consultants Ltd does not accept any liability for claims, losses, expenses whatsoever, arising from or in connection with any of the prizes, transactions or dealing with the Promoter and the Prize Winner except which cannot be excluded by law.
• The competition is open to all UK residents aged 16 or over, except employees of Lexham Insurance Consultants Ltd and any other companies associated with supplying the prize.
• By entering the competition, you consent (should you win) to Lexham Insurance Consultants Ltd and any associated companies using your name and any photographs supplied in future marketing material.

Existing Customer Cycle Offer

To qualify for £25 off renewal or Free Personal Accident policy, a cycle insurance policy must be incepted during your current year of insurance. The prize is non-transferable and there are no cash alternatives.

Competition for a Scomadi Turismo Leggera 200cc Scooter

How to enter: Either get a full classic scooter insurance quote direct with Lexham Insurance, complete one of our Scomadi competition forms (online or via one of our event tablet kiosks) or fill out a renewal details competition card and pass to a Lexham Insurance representative.

• No purchase necessary.
• The prize is non-transferable and there are no cash alternatives.
• Competition ends midnight Saturday 25th August 2018.
• The winner will be selected at random from all entrants; the winner will then be contacted and will have 30 days to respond. If no reply is received within that time period, we reserve the right to withdraw the prize entitlement. The Promoter has no responsibility to anyone who has not responded within the allocated time period.
• We will make every effort to offer the winner the chance of having their preferred colour, however, this is subject to availability.
• All decisions are final and no correspondence will be entered into. Lexham Insurance Consultants Ltd does not accept any liability for claims, losses, expenses whatsoever, arising from or in connection with any of the prizes, transactions or dealing with the Promoter and the Prize Winner except which cannot be excluded by law.
• The competition is open to all UK residents aged 16 and over with a licence, except employees of Lexham Insurance Consultants Ltd and any other companies associated with supplying the prize.
• By entering the competition, you consent (should you win) to Lexham Insurance Consultants Ltd and any associated companies using your name and any photographs supplied in future marketing material.

Competition for an AGV Rossi Helmet and KGB Battery Chargers

How to enter: Complete one of our competition forms either online at www.lexhaminsurance.co.uk/win/ or via one of our event tablet kiosks at the London Motorcycle Show.

There will be eleven prizes in total. 1 x AGV K3 SV Rossi Helmet and 10x KGB Battery Charges, which will all be awarded separately.

• No purchase necessary.
• The prize is non-transferable and there are no cash alternatives.
• Competition ends midnight Friday 29th March 2019.
• The winners will be selected at random from all entrants; the winners will then be contacted and will have 30 days to respond. If no reply is received within that time period, we reserve the right to award a new winner/s. The Promoter has no responsibility to anyone who has not responded within the allocated time period.
• For the AGV Rossi helmet winner we will make every effort to offer the winner the chance of having their preferred colour and size however, this is subject to availability.
• All decisions are final, and no correspondence will be entered into. Lexham Insurance Consultants Ltd does not accept any liability for claims, losses, expenses whatsoever, arising from or in connection with any of the prizes, transactions or dealing with the Promoter and the Prize Winner except which cannot be excluded by law.
• The competition is open to all UK residents aged 16 and over except employees of Lexham Insurance Consultants Ltd and any other companies associated with supplying the prize.
• By entering the competition, you consent (should you win) to Lexham Insurance Consultants Ltd and any associated companies using your name and any photographs supplied in future marketing material.

Customer Survey Year’s Free Insurance Prize Draw Terms & Conditions

• The survey is being conducted in conjunction with PwC and participation in this research, and responses are anonymous
• Participants will not be recontacted as part of their involvement in this research by PwC or any other third party
• If you have any questions regarding this research please contact enquiries@lexhaminsurance.co.uk​
• Entry into the prize draw is by completing the customer survey which has been emailed out to a selection of customers
• This prize draw is only available to those that received this email
• The prize draw is open to UK entrants over 16 years of age only. Proof of ID will be required to successfully claim the prize
• The survey must be fully completed in order to be eligible to enter the prize draw
• Only one entry per person, per survey
• There is no entry fee and no purchase necessary in order to enter the prize draw
• Closing date for completing the survey and entry into the prize draw is by midnight 15th March 2019 (GMT). Surveys completed after this will not be entered into the prize draw
• Employees of Lexham Insurance Consultants and their immediate families are not eligible to enter
• The winner will be chosen at random and notified by Monday 15th April 2019
• The chosen winner must respond to us within 14 days. If no responses is received by 00:00 on 29th April 2019 a new winner will be drawn
• The prize is for a year’s free insurance up to £500 with Lexham Insurance Consultants
• The prize is non-transferable
• Lexham reserves the right to cancel or amend the prize draw and these terms and conditions without notice

We hope you will be satisfied with our service. We endeavour to offer the highest level of service to all our customers but the occasional problem is inevitable, if this occurs then please contact us promptly (details below) and we will aim to resolve the matter as quickly as possible.

Complaints procedure

It is always best to contact us first by telephone regarding any issues, call our call centre on 01379 646 529. Please allow us adequate time to resolve your issue, we aim to sort issues in 24hrs, unfortunately sometimes this is not possible but we will work to sort out the issue as quickly and efficiently as possible.

Photography Copyrights – Lexham Insurance Advertising

Lexham Insurance purchase the rights to use photos in accordance to the photographers specification and restrictions and every effort is made to credit the photographer's images with their own personal watermark. Below we would like to further credit the photographers whose artwork we use.

Ian 'Iggy' Grainger of Scooterlab.uk and 2Commute – The copyright remains solely of 2commute.co.uk

Andy Gillard of Scooternova.com - The copyright remains soley of Andy Gillard.

Manufacturer Photographs

Here at Lexham we also work in hand with some manufacturers who allow us to us their photos on our artwork, these photos are normally made available for dealers and press.

Stock Photos

We also purchase photos to use from stock photo website companies for use on our website and/or other artwork, we always endeavour to use photos within their licence.

We use Google Analytics to support various Google features in order for us to optimise our website and our marketing. We use the anonymous data collected by Google to explore performances and trends in order to make the best experience we can for our visitors and customers.

Analytics Features

We have implemented Google Analytics features for Display Advertising (inc Remarketing).

Using the Ads Settings, users can opt-out of Google Analytics for Display Advertising.

Third Party Vendors, including Google, may show our ads on sites across the internet.

Lexham Insurance and third party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimise, and serve ads based on visitor's interactions on our website. We also use these cookies to report how our ads perform including impressions and interactions in order to improve them and make them more efficient.

We also use data from Google’s Interest-based function to be able to view our audience data, again we do this to optimise our website, ads and online marketing to work as best as possible.

By proceeding to download, install or use this software you are agreeing to our terms and conditions specified below. Lexham Insurance Consultants Ltd (referred herein to as “Lexham Insurance” or “we”) reserves the right to change these terms and conditions at any time without prior notice.

Operation

Lexham Insurance may update, change, add, suspend, cancel, remove or otherwise modify the services offered within this software at any time without prior notice.

Access

Lexham Insurance reserves the right to immediately revoke access to this software, at any time without prior notice.

Data Security

Lexham Insurance are committed to protecting your privacy and use reasonable security measures to keep client data secure. Any information shared to us via features of this software will be encrypted and protected by SSL. We will keep your information confidential and will not sell or share your data with any third parties.

Loss of earnings

Lexham Insurance will not be liable for any costs incurred, compensation or loss of earnings resulting from the use or performance of this software.