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Lexham Privacy Notice
As required by the General Data Protection Regulation
Who we are
We (and “us” and “our”) are the Lexham group of companies (“Lexham”) comprising Lexham Insurance Consultants Ltd (an insurance intermediary also trading as Marble Arch for claims handling) and LXM Management Ltd (a provider of loans), both of whom are authorised and regulated by the Financial Conduct Authority. We comply with the UK’s data protection laws and are registered with the Information Commissioner's Office.
Lexham Insurance Consultants Ltd. Registered office Unit 21, Hopper Way, Diss, Norfolk, IP22 4NG, registered in England no. 03897329.
LXM Management Ltd. Registered office Unit 21, Hopper Way, Diss, Norfolk, IP22 4NG, registered in England no. 04846579.
About this Privacy Policy
This Privacy Policy applies and has effect in respect of all services and other products, software, made available by us, as well as any other online features relating to the website and its content.
We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through these services is processed, we are the “controller”. Where you decide the purpose or means for which personal data you supply through these services is processed, you are the “controller”.
We will comply with proper and applicable data protection laws, including the General Data Protection Regulation 2016/679. We may make changes to this Privacy Policy in the future. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of such changes.
Information about you
Most of the information we hold about you (and any other named person insured) will have been provided by you, or by someone acting on your behalf.
The personal data we collect can vary but can include:
Your identity and contact details such as your name, address, telephone number, email address, job title, or other personal information concerning how you have consented to interact with us,
Your financial and payment data such as your bank account or payment card details, transaction details or other data necessary for processing payments, fraud prevention and other related billing material
Your insurance policy information, which may include data about information about previous or current claims, your health, criminal convictions, risk information or other special categories of personal data,
Your profile and usage data, including any passwords to our websites, password protected services, your preferences in relation to receiving marketing materials from us, your other communication preferences, and information about how you use our websites (please refer to our Cookies section below),
Technical data including information collected during your visits to our website, the IP (Internet Protocol) address, device IDs, login data, browser type and version, operating system and platform (please refer to our Cookies section below)
We may also collect some data from other sources, such as;
agencies to verify such things as identity and address, County Court Judgements or HM Treasury sanctions;
credit checks (these are “soft” checks that do not affect your credit rating);
other openly available sources of data and social media where appropriate (e.g., to help to verify claims-related data).
When you call us, we may record your call, to help us with quality assurance and allowing us to monitor the services we provide.
Please ask if you would like more details relating to how we use your data.
Sensitive personal information
This includes information relating to health, disability, and criminal convictions. Such data will be used only in connection with an insurance quotation or the administration of an insurance contract (e.g., in connection with a claim).
What this information is used for and the basis for using it
To provide our service to you, we need to collect and process personal information about you and disclose it to certain other parties such as Insurers. This information is used to assess your insurance risk in order to provide a quotation, to administer any insurance and loan arranged, to deal with a claim and provide appropriate services, to recover debt, etc (where required under a contractual necessity). It will also be used to check for possible fraud, money laundering, or other crime (legal obligation). We and your insurer will not be able to provide the requested services without this data.
This information is held in strict confidence, and we take its protection very seriously, for example, the information you submit is encrypted during transmission.
We may contact you in connection with any quote requested, policy arranged, or to inform you of our products or services. We will contact you in connection with your policy from time to time (e.g., prior to renewal) and we may send you marketing communications. If you don’t wish to receive marketing communications, please inform us via any of the contact points shown at the bottom of each page (though you cannot opt-out of receiving the acknowledgment e-mail we will send when a quotation is requested).
Who we may pass your information to
Potential insurers to enable them to provide quotations or cover.
Other entities in order to deal with a claim, for example, various service providers such as vehicle damage assessors and repairers, replacement vehicle providers, and solicitors may need to be supplied with information about you.
The Motor Insurance Database (as required by law).
A loan company (LXM Management Ltd) and a direct debit operating company (Bexhill UK Ltd), if you arrange a loan through us, and a debt recovery agency if you default on the loan.
LiveChat: The LiveChat system is a platform which allows website visitors to speak to agents (our call centre staff) to discuss an insurance query. This is to provide another contact method to our customers. You can review LiveChat’s privacy policy at: https://www.livechat.com/legal/privacy-policy/
Financial crime agencies, regulatory bodies, public bodies and government bodies which include but is not limited to the police, courts, Driving and Vehicle Licensing Agency (DVLA), Driving Vehicle Agency (DVA), Driving and Vehicle Standards Agency (DVSA) and Department for Work and Pensions (DWP).
To detect and prevent fraudulent claims, policies, or other activities we may also share with other insurers, financial institutions, fraud prevention agencies, law enforcement agencies which include the police, public bodies, and our regulators (which include the Financial Conduct Authority (FCA), Prudential Regulation Authority (PRA), Employers’ Liability Tracing Office (ELTO), Motors Insurers’ Bureau (MIB) and Information Commissioner’s Office (ICO).
Anyone who you may have asked us to deal with.
It is possible some of these organisations may transfer your data overseas and this may mean it may not be as secure as in the UK (e.g., a foreign government may forcibly access data), but our contracts with them require that they provide the same level of protection as we do.
Lexham Group Companies who we may pass your information to
LXM Management Ltd (“LXM”) provides loans to those clients of Lexham Insurance Consultants Ltd (“LIC”) who wish to spread the cost of their annual insurance. LXM is the loan provider and LIC is a credit broker.
Marble Arch, a trading style of Lexham Insurance Consultants Ltd, and a specialist provider of motor insurance claims services.
Lancaster Gate Assistance is an appointed representative of Lexham Insurance Consultants Ltd and is a dedicated Motorcycle Claims, Hire and Repair solution.
CAM Legal Services, authorised by the Solicitors Regulation Authority, CAM Legal Services are specialist claims handlers.
How long we keep your information
We only keep information about you if necessary for reasons as outlined above. Normally, we will delete it by 3 years after you have requested a quotation but not arranged cover, or 7 years after any insurance you have arranged has expired (in case any claim or legal action arises).
Other persons involved with your contract
If you provide personal data about another person (such as a named rider covered by your insurance, a loan holder, or a passenger injured in an accident), it is your responsibility to ensure you have their agreement to do so and, to inform them of all relevant matters relating to their data, to the terms of any insurance and loan arranged. Or you may arrange for them to contact us.
If you click through to any other website from this one, you will be subject to the Terms and Conditions of that site while you are on it. We accept no liability for any content, products, or services that are accessible from these third-party websites, and we can give no assurance about their security.
We make all reasonable efforts to keep our website and systems free from viruses and other harmful features, but we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other harmful material that may infect your equipment, programs, or data resulting from your use of our website.
We may also use some third-party software or products to provide you with our services. If we do so and provide third parties of any personal data, you can be sure the transfer is legal and secured. The third parties we use will have their own privacy policies and we recommend that you review them. They will also explain the use of personal information that you submit to them, or which is collected by their website’s cookies or other tracking technologies whilst using their services. We do not accept any responsibility or liability for the privacy practices of such third-party services and your use of these is at your own risk.
Children personal data
We may collect data about children (under 18) for example where a child has taken an insurance policy with us, a child is insured on an adult’s policy or where a child is a claimant.
Data sharing
We will share your information (including personal data) with third parties only in the ways that are described in this Privacy Policy.
Personnel, suppliers or subcontractors: We keep your information confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information and have agreed to safeguard it.
Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.
Computer-based decisions
Insurers’ rating procedures are partly computer-based and your personal data will be used by such processes to assess the risk and provide any quotation.
Data transmission
Your data is transmitted safely by using encryption. We secure our website and other systems with technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.
Your rights regarding your personal data we hold
• To receive a copy of this data.
• To ask us to rectify any inaccurate or incomplete data.
• To ask us to stop sending you any marketing communication.
• To complain about our use or storage of it.
• Where we rely on your consent to use this data, to ask us to stop using it or to limit its use or to delete it.
Our contact details relating to data
If you have any query regarding the storage, use, or accuracy of data we hold about you, or to exercise any of your rights, please contact us specifying your request as follows:
The Data Protection Officer, Lexham Insurance / LXM Management, Unit 21, Hopper Way, Diss, IP22 4NG or datacontrol@lexhaminsurance.co.uk
We will tell you if we are unable to comply with your request, or how your request might impact you when you contact us.
Complaints
If after contacting us as above you remain dissatisfied, you have the right to refer the matter to the Information Commissioner's Office ("ICO") - https://ico.org.uk/global/contact-us/
Their address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel. 0303 123 1133 (local rate) or 01625 545745 (national rate)
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Cookies
A cookie is a small text file that asks permission (and if you agree) is placed on your user’s browser or hard drive.
The cookie files are there to help us provide you with a good experience. It allows us to analyse web traffic and performance, ensuring the websites operates correctly.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use the following types of cookies:
Necessary
These cookies are used for activities that are strictly necessary to operate or deliver the service you requested from us and, therefore, do not require you to consent.
Functionality
These cookies enable basic interactions and functionalities that allow you to access selected features of our service and facilitate your communication with us.
Experience
These cookies help us to improve the quality of your user experience and enable interactions with external content, networks, and platforms.
Measurement
These cookies help us to measure traffic and analyse your behaviour to improve our service.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Marketing
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests and to measure their performance.
Management of cookies
You can choose to accept or decline cookies; you can do so by changing these within the web browser. Alternatively, we have a cookie management facility on our website which prompts users with ‘Your Privacy Choices’ popup which allows users on our site to manage cookie preferences. This cookie management system is provided by iubenda.com and is identifiable on the Lexham website via the keyhole icon.
Please be aware that denying consent for a particular purpose may make related features unavailable.
Analytics Features
We collect user data through analytics features and interest-based functions via third-party sites, such as Google, Twitter, and Facebook. This data is used to optimise our website, ads, and online marketing through Display Advertising (incl. Remarketing), Conversion Tracking, and Statistical Analysis.
Users can opt out of Analytics using the ‘Privacy Settings’ found on third-party sites.
We have provided links below:
Google: https://support.google.com/ads/answer/2662856?co=GENIE.Platform%3DAndroid&hl=en
Twitter: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
Facebook: https://en-gb.facebook.com/help/109378269482053/?helpref=hc_fnav
To help us measure and improve our online experience we use Google Analytics, Google Signals and Microsoft Universal Event Tracking (UET) which helps us by providing valuable analytics data and features.
The Lexham Insurance website adheres to the Google Advertising Features Policy.
The Google Analytics 4 advertising features we use on our website include:
Remarketing with Google Analytics
Google Display Network Impressions Reporting
Google Analytics Demographic and Interest Reporting
Integrated Google Analytics services
About Google Signals
Googles own definition is: Google signals are session data from sites and apps that Google associates with users who have signed in to their Google accounts, and who have turned on Ads Personalization. This association of data with these signed-in users is used to enable cross-device reporting, cross-device remarketing, and cross-device conversion export to Google Ads.
What is Google Analytics 4?
GA4 is a new kind of property designed for the future of measurement:
Collects both website and app data to better understand the customer journey
Uses event-based data instead of session-based
Includes privacy controls such as cookieless measurement, and behavioural and conversion modelling
Predictive capabilities offer guidance without complex models
Direct integrations to media platforms help drive actions on your website or app
Google Analytics 4 does not collect Personally Identifiable Information (PII) such as IPs, names, email addresses or phone number. Google Analytics 4 does use Client ID which is a unique identifier.
Review your Google Ad Settings:
To know how to review your Google ad settings visit > Control the ads you see.
Google Analytics Opt-out Browser add-on
Google also currently provide website visitors with the ability to prevent their data from being used by Google Analytics by the use of the Google Analytics opt-out browser add-on for websites. To find out more or to get this add-on please visit > Google Analytics opt-out browser add-on.
Microsoft Universal Event Tracking:
Universal Event Tracking analytics provides data which allows optimisation of Bing Ad campaigns and includes conversion tracking and management of remarketing campaigns.
BikeMatters Newsletter
Bikematters’ is Lexham’s online newsletter, video, and blog service, which provides visitors to our website with current scooter and motorcycle information. It is free to subscribe to the newsletter. We ask you to provide your personal details and email address to send the newsletter to you. By subscribing to the BikeMatters newsletter, video, and blog service you consent to receiving suitable Lexham marketing, promotions and offers which may be of interest to you. You can opt out from receiving the Newsletter at any time by emailing us at datacontrol@lexhaminsurance.co.uk.
Find out more
You’ll find more information about cookies at https://ico.org.uk/for-the-public/online/cookies/, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.
Last updated 12/06/2024
