Contact Us
Online
Looking to get an insurance quote?
The quickest and easiest way to get an insurance quote is using our online quote form.
Get a QuoteTime to renew your insurance policy?
Renewing your insurance policy can be done easily on our Lexham Portal or Lexham App.
Looking to make a change to your policy?
You can easily update your insurance policy through the Lexham Portal or App!
These include: updating your vehicle, address, occupation, use and adding, removing or editing riders/drivers.
Need to cancel your policy?
If you are looking to cancel your insurance policy, you can do so via our Lexham Portal.
General Enquiries
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Email us
Use our enquiry form to send us a message online.
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We'll call you
Ask us to call you at a convenient time, on the contact number of your choice.
Please note: we cannot guarantee a callback during busy periods. -
Live Chat
Chat online with one of our specialists. This is for enquiries, help, and cancellation requests only - we cannot quote or make policy adjustments through this service.
Phone
Sales, Renewals and Adjustments
01379 646 504
Mon-Fri 8.30am - 7.00pm, Sat 9.30am - 4.30pm.
Email: enquiries@lexhaminsurance.co.uk
Closed: Sunday
24hr Claims Line
0333 200 4605
24hrs a day, 7 days a week
Administered by Lancaster Gate Assistance, a wholly owned subsidiary of Lexham Insurance Group
Unacceptable Customer Behaviour Policy
Our team are here to provide you with the best service possible. We ask all customers to treat our staff with courtesy and respect.
LIC Group will not tolerate unacceptable customer behaviour. Where unacceptable customer behaviour is identified, depending on the circumstances, LIC Group can take a range of actions including:
- Ending calls
- Not replying to abusive e-mails or letters (correspondence will still be reviewed to ensure no new issues have been raised by the customer)
- Restricting access to LIC Group services
- Referring hate crimes or incidents to the police
- Referring matters to the police where other criminal offences have been threatened or committed
Complaints
It is always best to contact us first by telephone regarding any issues, call our call centre on 01379 646 529. Please allow us adequate time to resolve your issue, we will work to sort out the issue as quickly and efficiently as possible.
Data request
If you have any query regarding the storage, use, or accuracy of data we hold about you, or to exercise any of your rights, please contact us specifying your request
Help Hub FAQ's
Make sure to check out our Help Hub FAQs page, as many of your unanswered questions will be on there!
Our address & location
