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Our callback services are available during our normal opening times – you may still book one out of hours, we just won’t get back to you until the next working day. Although we will try our best to ring you at the requested slot, we cannot guarantee this (depending on call volumes, internal problems etc). If your query is urgent, we would recommend that you contact us via another method. If we are having any difficulties, we will contact you at the next available chance or via email, at your provided email address. If your callback is booked for an evening slot, there is a chance that you will not receive a call from us until the next working day (Again this depends on call volumes and other scenarios).