With things changing on a daily basis we want to keep you updated that whilst we have moved many of our staff to work from home, as a financial services company providing vital cover we continue to be open for business as usual, but with slightly adjusted operating hours.
In order to help us deliver the best possible service please can we ask that you use the following numbers:
- Renewals – 01379 646504
- Changes to your policy – 01379 646507
- Cancellations – 01379 643610
- Credit control – 01379 646549
- 24 Hour Claims Line – 0333 200 4605
Operating hours (as of April 1st 2020):
Monday - Friday - 9am-7pm
Saturdays - 9.30am-4.30pm
We wanted to keep you updated on common questions we are being asked at this time which may help you.
If you have an MOT which is due from the 30th March we understand that this is in most cases not possible and that these are being extended by the government for 6 months - click here for further details.
For those of you who have a CBT which is due we can confirm that although these have not officially been extended by the government, from an insurance point of view if your CBT cannot be taken your insurer will continue to provide cover and does not need to be notified, in the event of a claim this will not be affected and nor will it prevent you from renewing your policy - although we can't speak for the DVLA.
We can also confirm that if you have volunteered to assist the NHS, your cover will be automatically extended to cover this extra usage. If your work arrangements have changed so that you are working from a different premises, there is no need to update us if it is a temporary change. However if your immediate circumstances have changed from this point onwards, please contact us to let us know.
Our Livechat and Email options remain available to you, where our team will be on hand to support with any other general policy queries you may have.
When it comes to our staff, we’re keeping all colleagues updated with advice and information on how to stay safe, whether that’s at work or at home.
We will continue to do all that we can to minimise disruption and ensure that our service remains as unaffected as possible, and if there are any changes or updates we will let you know as soon as we can.
We thank you for your continued custom and support. We wish good health to all our customers, colleagues and their families.